Last updated: 2026. We are committed to protecting your personal data in accordance with the GDPR and French data protection law.

1. Who processes your data?

The data controller for the processing carried out via this website in connection with your reservations and stays at Première Classe Roissy Charles de Gaulle is the hotel operating this site. For any question relating to your personal data, you can contact us via the contact page or at the address and telephone numbers shown in the legal notice.

2. What data do we collect?

We collect the data that you provide when making a reservation or contacting us, in particular:

• Identity and contact data: name, first name, email address, telephone number.
• Reservation and stay data: dates of stay, type of room, number of guests, special requests.
• Payment data: your payment is processed by our secure payment provider. We do not store your full card number; we only keep the information necessary for the transaction and, where applicable, for handling any disputes.

We may also collect technical data when you browse our site (e.g. IP address, browser type) and data from cookies, as described in our Cookie policy.

3. For what purposes do we use your data?

Your data is used to:

• Process and manage your reservations and stays;
• Process payment and send you your booking confirmation;
• Answer your requests and any complaints;
• Comply with our legal and regulatory obligations (e.g. invoicing, keeping registers);
• Improve our website and our services (e.g. via anonymous statistics);
• Send you commercial communications only if you have given your consent.

4. Legal basis and retention

We process your data on the basis of: (i) the performance of the contract (reservation and stay), (ii) our legal obligations, (iii) our legitimate interests (e.g. fraud prevention, improving our services), or (iv) your consent where required (e.g. marketing).

We retain your data for as long as necessary for these purposes. In particular, reservation and billing data are kept for the duration required by accounting and tax regulations (e.g. 10 years for invoices in France). Data used for marketing is kept until you withdraw your consent or object to processing.

5. Who do we share your data with?

Your data may be passed on to:

• Our payment provider to process payments;
• Our technical and hosting service providers, who act on our instructions and within the European Economic Area where possible;
• Public or judicial authorities when required by law.

We do not sell your personal data to third parties.

6. Your rights

Under the GDPR, you have the right to access, rectify, erase, restrict processing, object to processing, and the right to data portability where applicable. You can exercise these rights by contacting us at the details given in the legal notice or on the contact page. You also have the right to lodge a complaint with the French supervisory authority, the Commission Nationale de l’Informatique et des Libertés (CNIL) (www.cnil.fr).

7. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss or alteration. Payment data is processed via a PCI-DSS compliant payment provider.

8. Changes to this policy

We may update this privacy policy from time to time. The date of the last update is indicated at the top of this page. We encourage you to review this policy periodically.

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